Cancellation And Refunds



Organizers and buyers accept and agree with Cancellation and Refunds policy. staff will handle all refunds for orders paid through site. Customers can expect refunds to settle in 3 - 5 business days.

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By the Buyer

Buyer can cancel the event booking up to 15 days before the event's start date by sending a cancellation notice. On receipt of the booking cancellation notice, we will refund the Organizer for the face value of the ticket(s) within 10 business days.

The following cancellation charges apply:

- if the cancellation occurs at least 15 days before the start of an event, a 10% cancellation fee will apply;

- if the cancellation occurs with less than 15 days notice, a 100% cancellation fee will apply.

Notwithstanding the aforesaid, where suitable documentary proof can be provided in respect of a buyer, and a statement that such person will not be able to attend the event because of such person’s death or hospitalization, no cancellation fee will apply. In such a case the organizer will be obligated to approve a refund.

By the Organizer

Buyers understand and agree that Organizers reserve the right to cancel events for various reasons, including, without limitation, weather events (including, but not limited to, heat, tornadoes, earthquakes, fires, storms, lightning and floods), accidents, acts of war or terrorism, military conflicts or riots or for any reason that would affect the safety and security of event participants and spectators.

In that case, Buyer will be notified that the event is canceled. Buyer's refund will be delivered to the same card used for the purchase within 10 business days.